State Farm® Insurance Agent John Patterson

"We are so happy we decided to switch to State Farm! Our previous carrier rates had gone up, so we were in the market to find a better option out there. Not only did we find better coverage by switching to State Farm, it is saving us a lot ! Keegan at the Patterson Agency was so kind and helpful. He was very thorough and had answers for every question. He made the decision to switch so easy and was very upfront and informative. He helped us find even more savings and better coverage options! The process was quick and seamless thanks to Keegan. We are so grateful we found a wonderful insurance company to do business with so close to home. A+ customer service here!"

"We have been with Patterson for over 20 years. When we received a 30% rate increase we called to ask why. Unfortunately, after speaking with 3 different employees in Patterson's office and requesting to speak directly with Patterson, we were told "he works 8 AM to 8 PM and he is too busy to talk with you." We contacted State Farm headquarters and filed a complaint, but never received a call from Patterson. We decided to move to another agent. Dec 21, 2023 Response to the reply on Google by an employee: Mr. Patterson, You seemed to have missed the point. Your employee's response to our Google complaint said, "We value you as a customer..." But, after a 20+ year relationship, calling your office 3 separate times and making a request to speak with you personally, making a complaint with State Farm Headquarters, waiting a month for a reply phone call to our complaint, we never received a return phone call from you, Mr. Patterson, or anyone else in your office. And, again, the response to our complaint on Google was made by one of your employees, not you. Also, during our 3 separate phone conversations with your employees, we received 3 different answers to our questions - so much for the "...licensed staff that is qualified to answer any questions..." We take offense that you, do not value our business enough to speak with us. By the way, our new State Farm agent, talked to us upon our first call and took the time to answer our questions."

"Mason is my agent and he was able to hook me up with 2 life insurance policy’s one for myself and another for my new born son! He was awesome to work with and went above and beyond to answer any questions or concerns I had! Appreciate the time and effort you put into helping me make the right choice!"

"I’ve had John Patterson State Farm for almost 10 years now and they’ve been excellent from the beginning. With coverage from homeowners to life to vehicles. More recently, Michael Durrer has helped me with getting a new boat policy squared away. He has stayed in touch to make sure everything was as it should be and complete coverage from bow to stern :) I recommend these guys (and ladies!!) to anyone and everyone who asks me for an insurance company. ⭐️⭐️⭐️⭐️⭐️ all across the board!!"

"This office was amazing!!! Firstly if you are looking for good rates I called all over Virgina and looked online. Seriously the best rates. Geico upped the rates and I went into a panic. I am disabled supporting two on social security. Every penny counts. This office had the best rates for better insurance. I bundled Auto and Rental/Home insurance.. Secondly that I am sick/disabled I have a hard time focusing. Understanding things and Keegan was beyond patient with me. Customer service deserves over a 5 for that. Highly recommend!!"